Man sitting holding credit card

Case Study

Doubling Non-Branded Conversions & Driving Efficient Spend

TransUnion, one of the three national credit reporting agencies, came to Wpromote for strategic advice on how to lay the groundwork in 2019 to propel significant growth and hit ambitious business objectives in 2020, as well as guidance on what platforms, products, and investment mix would set them up to scale at an efficient rate.

Their Story

Modernizing Consumer Credit Monitoring

TransUnion embodies the concept of “thinking like a challenger” in an extremely competitive industry. They pride themselves on being a company that puts the consumer at the center to bring invaluable solutions to their clients. TransUnion partnered with Wpromote in 2018 to disrupt conventional marketing ideas and increase their market share. It’s this mentality that has assisted in lifting them to new heights. TransUnion is headquartered in Chicago, IL.

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  • “By taking a challenger approach, Wpromote has helped us unlock significant growth in areas where we previously thought we had no room to expand efficiently.”
    Elena Laramie
    Vice President, Marketing, TRANSUNION

The Challenge

Striving Toward Aggressive Goals

TransUnion was ready to grow their consumer-facing (credit monitoring) business significantly in an extremely competitive landscape. The business had planned aggressive goals for 2020, and digital marketing tactics (mainly paid search) were going to play a key role in driving that growth.

Tablet screen showing results

The Solution

Streamlining Brand Efficiency For Long-Term Success

In early 2019, TransUnion reallocated budget across all platforms and challenged Wpromote to increase efficiency with the remaining investment. The standard course of action would be to cut non-branded campaigns and focus solely on brand, which would probably result in short-term success. Wpromote knew that to hit TransUnion’s 2020 goals, they would need to think longer term. Instead of cutting non-brand investment for short-term benefit, Wpromote noted that impression share for brand campaigns was at 93%, which meant there wasn’t room for significant growth on the brand side. The team strategized with TransUnion to instead reduce brand budget and focus on scaling non-branded campaigns.

The primary challenge facing the team was how to scale back on the brand investment without seeing a significant decline in orders as brand accounted for 76% of paid search conversions in 2018. After analyzing the data, the team recommended pausing one of their smaller domains competing in the same auctions, pausing low-performing keyword campaigns, and reducing bids significantly to pressure the competition. We succeeded in spending 80% less on brand keywords, while conversions only declined 27% and CPA reduced 73% (Dec 2018 and Jan 2019 to February 2019 and March 2019).

With brand CPA down, there was more leeway to invest in non-branded paid search campaigns. Wpromote recommended an increase in non-brand investment once TransUnion had additional budget, since that was the area with the highest potential for growth. Although we were using automated bidding through, we were eager to test alternative bidding platforms that could help us scale even further. Wpromote started vetting out other bidding platforms with a focus on scaling while maintaining efficiency, two goals that are a constant balancing act for TransUnion. The team identified auction-level bidding, a soon-to-be beta through SA360, as the likely solution to the scaling challenge. As soon as the beta was available, the team jumped at the chance to start testing.

The team decided to A/B test four non-brand campaigns, two with high volume and two with low conversion volume. After the first month, SA360 generated 17% more orders with a 13% stronger efficiency compared to bidding. What the team found most interesting is that a lower volume campaign, that historically only generated a handful of conversions per month on automated bidding, generated 440% more conversions on SA360 with a 12% more efficient CPA. The auction-level bidding was identifying high-intent search queries that keyword-level bidding was not capturing. Due to the success of the automated bidding test, all campaigns were moved over to SA360 bidding to utilize the auction-level bidding beta for the remainder of the year.

Channels + Services

Paid Search
Strategy & Planning

Unlocking New Customer Potential

By shifting the strategy to focus on non-brand campaign investment, Wpromote was able to unlock entirely new potential customers for TransUnion to target. This sets the brand up to drive incremental revenue in an increasingly competitive space, and to meet 2020 goals.

  • 73% Decrease In CPA
  • 200% Increase In Investment
  • 2X Increase In Conversions

Proof Is In The Numbers