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Digital Account Supervisor

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What We’re Looking For

Digital Account Supervisor

New York City, New York • Full Time

The Role

As an Account Supervisor on the Client Services team, you will provide leadership support for clients, supporting the Account Director on the team. You will serve as a key relationship team member and partner with clients on both a strategic and, when necessary, at a tactical level. Not only will you provide support in relationship management, but also drive the integrated digital marketing strategy that is critical to the success of the clients’ businesses. 

*This position is not eligible for immigration sponsorship


You Will Be

  • Supporting the Account Director, Media Strategists and Channel Managers through the day-to-day management of the client relationship as well as acting as a point of contact for client requests 
  • Developing a deep understanding of the client’s business, industry, and competition 
  • Bringing strategic and innovative ideas to client engagements based on working with Wpromote channel specialists and understanding cross-channel marketing dynamics 
  • Participating in weekly client status calls, internal team meetings, client performance reviews (at times in-person), and other client-related meetings 
  • Support the delivery of all aspects of the statement of work — planning, execution and reporting
  • Work closely with internal paid media channel experts to ensure all work is exceptional and done within a specified timeline by effectively communicating client need and expectations. 
  • Assisting to develop integrated marketing plans across multiple channels (creative, paid search, SEO, email, display, social, etc)
  •  Interpreting results from various analytics sources to ensure client’s goals are being met and identify areas for improvement
  •  Depending on SAM resource assignment, you may also be expected to fulfill duties that overlap that of an account manager: 
  • Serving as quality control for key deliverables, in the form of creative and ad copy review, budget pacing documents, Gantt charts, workback plans etc. 
  • Managing projects on time and on budget, inclusive of project plan development, distributing call recaps, agendas, deliverables, and reporting
  • Forecasting client revenue on monthly, quarterly and annual basis 

You Must Have

  • 5 years experience marketing in digital channels – search (organic and paid), paid social, programmatic – working with creative and development teams to produce digital assets a plus, but not necessary
  • Ability to excel in a fast-paced environment with high sense of urgency — experience working with an entertainment or sports client a plus 
  • Strong understanding of digital specifically Facebook, DV360 and Google Search. Snapchat, Twitter, Pinterest, The Trade Desk, Bing are a plus. 
  • Ability to assess and understand the client’s overall business and how the marketing strategy drives towards to their business objectives 
  • A solutions focused attitude when confronting challenges
  • Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc) 
  • Superior communication skills, with the ability to quickly adapt and problem solve 
  • Enthusiasm to always be learning 
  • The ability to work in a “team structure” that fosters collaboration 
  • An energetic attitude and be passionate about your career 
  • Familiarity with task management systems such as AirTable and Asana, and reporting tools such as Looker, will be a plus 
  • Strong organizational skills, plus ability to prioritize and manage multiple tasks and projects simultaneously, to stay calm under pressure to meet deadlines
  • Bachelor’s degree in Marketing, Communications, or related field 

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

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  • “The employees at Wpromote are truly a team. In my day-to-day, I regularly have to lean on people to step outside of their defined roles to assist me in different aspects of my job. I have never heard someone say that this isn't what they do or they don't have time. Everyone-- from the executive team to our summer interns-- steps up and pitches in!”
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    Kristin Costigan
    Sales Executive
  • “Every day it seems like there is a new challenge that requires a unique solution, and this helps keep the job exciting and forces us to stay on the cutting edge of innovation in everything we do. The industry is ever-changing, particularly within the paid search channel, and I love getting to put my detective hat on each and every day to solve these complex problems.”
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    Maarten Lefor
    Associate Director, Paid Search
  • “I believe that Wpromote's commitment to being a Challenger will continue to propel the company forward as a leading agency. In my role, I am able to push clients into testing more and continuing to innovate, to truly embrace the Challenger mindset.”
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    Mylan Jefferson
    Manager, Social
  • “Every day I’m blown away by the talent here. Our account managers, specialists, designers, and developers are constantly pushing the limits of what’s possible for our clients.”

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