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People Operations Generalist

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What We’re Looking For

People Operations Generalist

Remote, United States • Full Time

The Role

We are looking for a People Operations Generalist to join our team and help support our rapidly growing, multi-state digital marketing agency. This position will help provide a variety of people services across the business in all of our locations. 

*This position is not eligible for immigration sponsorship

**This position may be performed remotely anywhere within the United States except CO, HI, AK, NV, WA.


You Will Be:

  • Partnering with the Associate Director, People Operations to provide comprehensive and consistent coaching and support to employees and managers on performance management, employee relations,  and assist in proactively identifying talent needs
  • First point of contact for employees on inquiries relating to benefits, policy interpretation, programs, and other people-related topics 
  • Participating in the development, business delivery, and evaluation of people programs: rewards cycles, surveys, performance reviews, etc.
  • Supporting our employee lifecycle from on-boarding to off-boarding by partnering with the People Operations Coordinator
  • Assisting in owning the overall employee change process, including but not limited to processing (via Paycom) internal transfers, employee title, compensation changes, relocations, and departures 
  • Supporting the semi-monthly payroll process to ensure new hires, exits, and pay changes are processed in a timely manner
  • Pulling and auditing  ad-hoc and regular reporting (headcount, terminations, new hires, promotions, EEO, etc.) to proactively ensure data integrity and accuracy, and assist in identifying and resolving issues as necessary
  • Supporting employees through the leave of absence process by determining eligibility, maintaining regular communication, retrieving appropriate documentation, and facilitating the return to work process
  • Assisting in policy implementation and rollout of new processes to ensure as positive an experience as possible for employees and managers
  • Utilizing and interpreting data (including survey data, exit data, market data, etc.) to provide People Operations leadership & department heads with recommendations for areas of improvement through data storytelling and visualization 
  • Partnering with the People Operations team in identifying areas for process improvement within the People Operations department and overall agency
  • Helping to maintain and grow the presence and effectiveness of our People Operations team

You Must Have:

  • 2-4 years of experience in People Operations
  • The ability to work independently. You operate with a high level of autonomy to balance and prioritize multiple competing responsibilities
  • The ability to prioritize and adapt to changing business needs
  • Excellent relationship building skills and can communicate with credibility to all levels of the organization
  • Possess strong follow through, judgment, and a make-it-happen attitude
  • Strong analytical skills, including the ability to manage and analyze data using Excel and Google Sheets
  • Exceptional interpersonal, written and oral communication skills
  • Ability to manage confidential information

Nice to Have:

  • Agency experience
  • Experience working within Paycom (our HRIS/Payroll system) 

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

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  • “The employees at Wpromote are truly a team. In my day-to-day, I regularly have to lean on people to step outside of their defined roles to assist me in different aspects of my job. I have never heard someone say that this isn't what they do or they don't have time. Everyone-- from the executive team to our summer interns-- steps up and pitches in!”
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    Kristin Costigan
    Sales Executive
  • “Every day it seems like there is a new challenge that requires a unique solution, and this helps keep the job exciting and forces us to stay on the cutting edge of innovation in everything we do. The industry is ever-changing, particularly within the paid search channel, and I love getting to put my detective hat on each and every day to solve these complex problems.”
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    Maarten Lefor
    Associate Director, Paid Search
  • “I believe that Wpromote's commitment to being a Challenger will continue to propel the company forward as a leading agency. In my role, I am able to push clients into testing more and continuing to innovate, to truly embrace the Challenger mindset.”
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    Mylan Jefferson
    Manager, Social
  • “Every day I’m blown away by the talent here. Our account managers, specialists, designers, and developers are constantly pushing the limits of what’s possible for our clients.”

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