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Senior Technical Account Manager

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What We’re Looking For


Senior Technical Account Manager

Remote, United States • Full Time

The Role

The Senior Technical Account Manager (TAM) is responsible for managing delivery on our e-commerce accounts while partnering closely with our Front End and Back End Development teams. This person is mainly responsible for performing detailed requirements analysis and documenting processes to enable a smooth website build from initiation through production. This is a hybrid role, where you will be able to wear several hats: program/project manager; product owner; business analyst; and QA. To succeed in this role, you should possess a natural analytical way of thinking and be able to explain difficult concepts to non-technical users, along with strong interpersonal and communication skills. You will interact frequently with clients, assess requests, assign resources as necessary, and troubleshoot configurations.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through policies like unlimited PTO, half-day Fridays year round, flexible schedules, work from anywhere options, 100% paid parental leave, and 401(k) matching. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

*This position may be performed remotely in most states within the US, with some exclusions

**This position is not eligible for immigration sponsorship

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You Will Be

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Conducting internal and external meetings and presentations to share ideas and findings
  • Performing requirements analysis and responsible for advising the customer on their digital roadmap
  • Documenting and communicating the results of your efforts through Monday.com tasks, Gantt charts, project plans, weekly status reports, and internal JIRA tickets
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Working closely with clients, developers, client-side project managers, and account managers
  • Prioritizing initiatives and ensuring solutions meet business needs and requirements
  • Serving as a liaison between stakeholders and users
  • Managing competing resources and monitoring deliverables and ensuring timely completion of projects

You Must Have

  • A bachelor’s degree in business, technology, or related field
  • 3-5+ years of experience in a professional services environment, with agency experience strongly preferred
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Technical skills and web/e-commerce experience 
  • Excellent documentation skills
  • Strong EQ (empathy), conscientiousness, and professionalism
  • The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences
  • Competency in Google Workspace and Microsoft applications including Word, Excel, and Outlook
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

  • “The employees at Wpromote are truly a team. In my day-to-day, I regularly have to lean on people to step outside of their defined roles to assist me in different aspects of my job. I have never heard someone say that this isn't what they do or they don't have time. Everyone-- from the executive team to our summer interns-- steps up and pitches in!”
    Kristin Costigan photo
    Kristin Costigan
    Sales Executive
  • “Every day it seems like there is a new challenge that requires a unique solution, and this helps keep the job exciting and forces us to stay on the cutting edge of innovation in everything we do. The industry is ever-changing, particularly within the paid search channel, and I love getting to put my detective hat on each and every day to solve these complex problems.”
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    Maarten Lefor
    Associate Director, Paid Search
  • “I believe that Wpromote's commitment to being a Challenger will continue to propel the company forward as a leading agency. In my role, I am able to push clients into testing more and continuing to innovate, to truly embrace the Challenger mindset.”
    Mylan Jefferson photo
    Mylan Jefferson
    Manager, Social
  • “Every day I’m blown away by the talent here. Our account managers, specialists, designers, and developers are constantly pushing the limits of what’s possible for our clients.”
    Jenny Leddy photo
    Jenny Leddy
    Brand Director, Marketing

We Make Mondays Suck Less

Making it our mission to Make Mondays Suck Less, we strive to produce results that you’ll be excited to see and we’ll be excited to deliver. When you love what you do and who you work with, your Mondays will always be better. From office perks to meaningful employee benefits, we’ve created an environment where team members are excited to come to work and clients are blown away by their performance.

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