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IT Coordinator

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What We’re Looking For

IT Coordinator

Dallas, Texas • Full Time

The Role

Wpromote is looking for an IT Coordinator to join our team! As a Coordinator on the IT team, you will be serving as the point of contact for troubleshooting technical issues for employees throughout the company, onboarding and offboarding employees from an IT standpoint, and more. If you are collaborative in nature, not afraid to ask questions, and adaptive while exhibiting great customer service skills, this could be the perfect opportunity for you.

This position is not eligible for immigration sponsorship.


You Will Be

  • Serving as the helpdesk (in-person and remotely) to troubleshoot technical issues by performing analysis and implementing corrective action
  • Troubleshooting computer hardware issues
  • Onboarding and Offboarding employees from the IT side, including setting up laptops, creating email addresses, and providing access to our IT tools and platforms
  • Utilizing and improving documented processes for new hires, troubleshooting, and access management
  • Supporting the administration of Google Workspace services – Gmail, Calendar, Drive
  • Ensuring all conference rooms are set up with appropriate working equipment before all meetings
  • Ensuring timely follow up communications and status updates to users and IT Operations team
  • Aiding in conducting research of new/emerging software/hardware to provide future efficiencies

You Must Have

  • 2-3 years of IT support/help desk experience providing level I and level II troubleshooting with Mac 
  • Bachelor’s degree in computer science or related discipline or equivalent relevant experience
  • Experience with administering Google Workspaces
  • Solid customer service skills with the ability to think quickly on your feet
  • Strong understanding of both Mac and Windows operating systems
  • Substantial understanding of web/video conferencing tools such as Google Meet and Zoom
  • Experience with peripheral devices such as printers, copiers, A/V systems, etc.
  • The ability to work independently and collaborate as a team
  • Excellent written and verbal communication skills

Nice to Have

  • Experience scripting for Mac OS, Laptop Management solutions such as Cisco Meraki MDM or JAMF, process analysis/documentation  

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

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  • “The employees at Wpromote are truly a team. In my day-to-day, I regularly have to lean on people to step outside of their defined roles to assist me in different aspects of my job. I have never heard someone say that this isn't what they do or they don't have time. Everyone-- from the executive team to our summer interns-- steps up and pitches in!”
    Kristin Costigan photo
    Kristin Costigan
    Sales Executive
  • “Every day it seems like there is a new challenge that requires a unique solution, and this helps keep the job exciting and forces us to stay on the cutting edge of innovation in everything we do. The industry is ever-changing, particularly within the paid search channel, and I love getting to put my detective hat on each and every day to solve these complex problems.”
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    Maarten Lefor
    Associate Director, Paid Search
  • “I believe that Wpromote's commitment to being a Challenger will continue to propel the company forward as a leading agency. In my role, I am able to push clients into testing more and continuing to innovate, to truly embrace the Challenger mindset.”
    Mylan Jefferson photo
    Mylan Jefferson
    Manager, Social
  • “Every day I’m blown away by the talent here. Our account managers, specialists, designers, and developers are constantly pushing the limits of what’s possible for our clients.”

Interested In Wpromote Dallas?

Big things happen here! Yes, we work hard, but we play even bigger. Catch us in the community delivering food for Meals on Wheels, searching in scavenger hunts at the State Fair, playing pinball at the Cidercade, or cheering the Texas Rangers on at a ballgame. We also have fun with a bit of competition. Can you take on our Office Olympics champion for the longest plank, speed to victory in Mario Kart in our break room, or out craft our best holiday desk decorator? We’d love to see you join in the fun and try.

Dallas cityscape

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