They happen few and far between, but when they do, we sure are glad we have call recording so we can enjoy and share with others. I have compiled a list of the Top 5 calls we have received so far in 2007. I am not sure how these users made it to us, but I am always glad when they do. I want to make it very clear that we are always as helpful as possible with all of our phone calls and provide as much guidance as possible.
I also want to state that all of these calls were generated from users who were actually on a page of the Wpromote site, got through our automated â€œThank You for Calling Wpromoteâ€ intro and then hit 1 to reach a sales representative at Wpromote.
Caller: â€œHi, I need you to please cancel my Google AdWords campaign… What do you mean you arenâ€™t Google?â€
This is actually a common call. I simply remind them that they called Wpromote again and send them to Google.
Caller: â€œI need to be on the top of Googleâ€¦what do you mean I need a website? I need a website to get on the Search Engines?â€
Another common mistake. I simply let the caller know that yes, a website is indeed needed to get listed on the list of websites.
Caller: â€œI just bought A1-some-url.com and need you to put me in the Search Engines, I will go right to the top from there. What do you mean the search results arenâ€™t alphabetical!?â€
Tough debate between number 3 and 4. I think they could be interchangeable. There is an argument to be made that number 3 is further ahead than 4, because he has the website part down. Regardless, I simply let the caller know that the Search Results are actually not determined by alphabetical order and was able to point him in the right direction.
Caller: â€œHello, I would like to register my new sunbeam toaster warranty with you. What is the next step?â€
This caller caught me off guard, touchÃ©. I simply let the caller know that the next step is to call the toaster company because as much as we love toasters, we are a search marketing firm.
And the Number 1 call of 2007â€¦so far:
Caller: â€œHow do I get my Norton Anti Virus protection to work in my Internet Explorer?â€
Admittedly, this is a fair question. I am just not sure how going to theÂ Wpromote website followed by the Wpromote Search Engine Marketing voicemail followed by the prompt to press 1 to open an new account with Wpromote, led him to believe I had the answer.
As always, I did the best I could and told him to get a Mac.