Have you ever got off the phone with a customer service rep from your utility company and thought, wow that was a terrible experience? We’ve all been there before, but what about the person on the other side of the phone that you are speaking to? Often times we forget that it is not the individual that we are speaking with that caused the problem. So getting angry, hostile or aggressive will not help you get what you want. It’s important to remember that a little courtesy to the person assisting you goes a long way in the customer service world.
Keeping this in mind, Impact Learning, a customer service training & consulting company wanted to inform all of those who interact with customer service representatives, bartenders, waiters, baristas and flight attendants, what these public facing employees want the individuals they are serving to know about being a better customer. In a recent Infographic by our client, Impact Learning, they took a look at several customer service positions and examined customer service from the rep’s point of view.
Be sure to check out the Infographic in its entirety and if you like what you see, feel free to share it!