Neil Gogate

Neil Gogate is a seasoned Customer Success leader with over 15 years of experience driving growth and engagement across digital marketing and CRM. As a Manager of Customer Success at Klaviyo, Neil leads a team of CSMs who work with Mid-Market & Enterprise customers to unlock expansion opportunities, optimize omnichannel strategy, and implement data-driven recommendations that boost ROI. As a CSM, Neil was recognized as 2022 CSM of the Year for managing a $6M book of business with less than 1% churn. Prior to Klaviyo, Neil held senior CRM and analytics roles at Mattel, where he scaled global customer engagement programs across iconic brands like Barbie, Hot Wheels, and Fisher-Price. A trusted mentor and thought leader, he is passionate about building strong customer relationships, modernizing brands, and empowering teams to succeed with efficiency.