Government Services
Proprietary data, global reach and complete accountability for federal, state & global government agencies.
Learn More
Posts Tagged ‘bad customer service’
How AT&T Ruined My Vacation
Mike Mothner | September 22nd, 2009
It’s almost assumed that big companies inherently have terrible customer service, but I take offense to the notion that big companies can’t treat their customers with respect. The bottom line is that great customer service is great for business and that is especially true in a down economy. For companies big and small, mistakes happen; that’s life. It is how you react to those mistakes that defines the company as good or bad. This is a tale of my horrific experience with a company with whom I have been a loyal customer for over 7 years — AT&T Wireless. On to the story… I took two trips out of the country in August: one to Canada and another to Peru. In anticipation of these trips and aware of the dangers of international data and voice charges, I decided to be prepared before leaving the US. I logged on to my AT&T Wireless account and added on an international roaming plan for 50mb of data and headed off to my trips very proud of myself for having such foresight. With four days left in Peru, I was concerned that I might have exceeded my limit. I called AT&T service to inquire about my data usage. They let me know that I was, in fact, over my 50mb limit but that I would be fine if I changed to the 200mb plan (for $200). I took their advice, upgraded, and a few days after my return to the States, logged on again Continue reading…
Tags: AT&T wireless, bad customer service, cell phone, iphone
Posted in Daily Non-News Stories of Interest | 8 Comments
